Our Credo
We thought you might be interested in our Credo,
a belief system about our commitments we pledge to you.
At the Fornetti Center for Dental Implants and Aesthetics
we are committed to providing our guests a compassionate and caring experience.
Through ongoing and continuing education we will
always strive to deliver state of the art dental excellence.
Our team of professionals is sincerely driven to earn
your trust, confidence and respect.
Ensuring your complete satisfaction is our highest mission!
Our Courtesy System
This is the system we use in our contacts with each other and with you.
We have found that it is much easier to be happy in our work when we are pleasant, kind and careful with our communication.
We would like you to use the same system in your dealings with us so that we can all be happy together.
If you have any questions about the system just ask.
1. Speak very politely using a person's name - 'please' and 'thank you' as minimum
2. When you talk about a person who is not present, speak as if they are listening to your conversation. Use the person's name in each sentence you refer to them
3. If you have problem with someone, talk about the problem only with them, and in private
4. Apologize and make restitution if someone is upset by your actions.
5. Greet and farewell everyone by name, with eye contact and a touch
6. Blame a system, not a person
7. Tell the truth!
8. Use positive conversation. |
click to return to Dr.John's page
|
